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B2B Digital Commerce - Websites, Integrations & AI
For Technology, Industrial Manufacturers & Distributors
Core Services
Digital Commerce Blueprint
As former B2B E-Commerce Operators responsible for conversions & growth, we understand the importance of incorporating your strategy in your digital commerce blueprint. Not only does this include core requirement but also what is differentiating and will wow your customers. Your platform architecture covers customer & partner sales as well electronic (EDI) transactions. Your business strategy & goals will dictate whether a headless, micro-services approach is chosen over a monolithic integrated architecture. Likewise, platform choice where some platforms are better suited for smaller businesses compared to others more oriented towards large enterprises.
Composable & Conversational Commerce
Composable commerce is a way to architect services as components which can then be assembled into a solution. When a component is updated or replaced, only that component is impacted. Composable is usually paired with a headless approach completing decoupling the UI layer. Components or services are exposed by their API layer. This could be REST or GraphQL for websites & usually gRPC for Components running behind a firewall. Conversational commerce is getting more prevalent due to the advent of chat based LLM's/Gen AI. The ability to support chat based search, interactions & integrated transactions is fast becoming a standard requirement.
OMS/Fulfillment Process Design & Integration
B2B digital commerce requires complex end to end process designs that cross over multiple systems. A customer or partner may order on your website or may prefer to send their order electronically. In manufacturing, a customer may send their inventory forecast & expect your system place 'call-off' orders off an existing PO/contract. In other cases, orders may need to be routed to stocking partners for fulfillment. Handling returns in some of these cases can be complex. In many countries, regulatory compliance is also needed as authorities want to verify sales taxes are not being avoided. In most cases, a lot of this complexity is already being handled by an ERP like SAP. With deep SAP experience, we have process models & integration skills that cover many of these situations.
AI Agents
LLM driven AI Agents offer 2 key capabilities not previously possible - personalized customer experience & process automation involving non structured information. This has profound implications for marketing, sales, e-commerce, order fulfillment & service. With multimedia content, for example, a site visitor can perform natural language search. Sales teams can get dynamically curated customer meeting preparation materials while marketing can more effectively screen prospect information uncovering matching pain points for more precise targeting. Our AI Agent work is focused on CRM & Sales (both online & account based) & complement Digital Commerce.
Fixed Price Offer - Discover the Art of the Possible
Digital Commerce Problem - Solution Options in a 1 Week Sprint
We want you to experience the value we can bring without making a long term commitment. Try us out for a low fixed price. Inspired by the book Sprint by Jake Knapp, we will help you - in 1 week - come up with a plan to successfully sell a new product, a poorly selling existing product or any other digital commerce problem. By the end of the week, you will have a solution prototype & test plan that you will execute the following week. This could be a POC or Production. Either way, it's the learning & process that's vital.
Get Started Today
Ready to take your business to the next level? To learn more, contact us today and request your free brochure. In just one week, discover the Art of the Possible and learn techniques to run your own sprints.